FAQ

 

  • What payment methods do you accept?

    We accept PayPal, Bank Transfer and Credit Card. Please contact us if you wish to pay by Bank Transfer.

  • Is there any import tax payable when the package arrives? 

    No - you don't need to pay for import tax if you are in the UK or Europe. There may be import charges if the package is shipped to other countries. Please check with your local authority for details. 

  • Is it secure to shop with you? 

    Yes - our site is secured with a 256-bit SSL certificate and we don't hold your payment details. At checkout, you will be directed to make a secure payment via PayPal.

  • How can I track my order?

    You can either track it from https://www.royalmail.com/track-your-item or your local post office's website. 

  • I have an issue with my order.

    Please email us at admin@lunatu.com with your order number.

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